Bitmesh

Privacy Policy

Last updated: April 15, 2026

1. Who we are

This Privacy Policy describes how Bitmesh AI (“we”, “us”) collects, uses, and shares personal information when you use our websites, APIs, and related services (the “Services”).

2. Information we collect

We may collect:

  • Account data: name, email address, and authentication identifiers (e.g. from OAuth providers if you use them).
  • Billing data: payment-related information processed by our payment partners; we do not store full card numbers on our servers.
  • Usage and technical data: API requests, timestamps, tokens or credits consumed, IP address, device/browser type, and logs needed to operate and secure the Services.
  • Content you send to the API: prompts, attachments, and outputs as required to fulfill requests and as described in our documentation.

3. How we use information

We use personal information to:

  • Provide, maintain, and improve the Services.
  • Authenticate users, prevent fraud, and enforce our Terms of Service.
  • Measure usage, troubleshoot issues, and communicate service-related notices.
  • Comply with legal obligations and respond to lawful requests.

4. AI providers and subprocessors

To deliver AI features, we may transmit portions of your requests to third-party model providers. Their processing is governed by their policies and our agreements with them. We select providers and configurations with security and privacy in mind.

5. Cookies and similar technologies

We use cookies and similar technologies for session management, security, preferences (such as theme), and analytics where enabled. You can control cookies through your browser settings.

6. Data retention

We retain information for as long as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements. Retention periods may vary by data type and configuration.

7. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we encourage strong passwords and safeguarding API keys.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. Contact us using the details below to exercise these rights. You may also lodge a complaint with a supervisory authority where applicable.

9. International transfers

If you access the Services from outside the country where we operate, your information may be processed in countries that may have different data protection laws. We use appropriate safeguards where required.

10. Children

The Services are not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.

12. Contact

For privacy questions or requests: contact@bitmesh.ai

995, Avenue: 10 Road: 9/A Dhaka Bangladesh

See also our Terms of Service.